Privacy Policy & Disclaimer
Disclaimer
The information contained on this website has been obtained from sources we believe to be reliable. However, we do not guarantee its accuracy, completeness, or currency. Interested parties should make their own enquiries and rely on their own independent investigations before making any decisions.
Privacy Policy
Open Door is committed to delivering the highest standard of customer service while respecting and protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs) regarding the collection, use, disclosure, and handling of personal information.
Disclosure of Personal Information
We may engage external service providers to perform functions on our behalf, such as processing transactions or handling customer enquiries. These providers are given access only to the personal information necessary to perform their services and are required to maintain confidentiality and comply with privacy obligations.
We take reasonable steps to ensure that all third parties handling personal information on our behalf do so securely and in accordance with applicable privacy laws.
Changes to This Policy
Open Door reserves the right to amend this Privacy Policy at any time. Updates will be published on our website. If you do not agree with this Privacy Policy, you should not access or use our website.
Access to Your Personal Information
You have the right to request access to the personal information we hold about you, subject to exceptions permitted by law. Requests may need to be submitted in writing for security purposes. We reserve the right to charge a reasonable fee for providing access where permitted.
Collection of Personal Information
Open Door may collect, hold, use, and disclose personal information for purposes including
- Acting as sales agents for property owners;
- Acting as property managers for rental property owners, including processing tenancy applications and managing tenancies;
- Marketing and promoting our services and, where applicable, the products and services of third parties (we will not disclose your personal information to third parties for their direct marketing purposes);
- Promoting properties for sale or lease;
- Responding to enquiries and requests for information;
- Conducting internal business activities such as market research, administration, and billing; and
- Complying with legal and regulatory obligations.
We may collect personal information:
- Directly from individuals through application forms, open home registers, agency agreements, correspondence (including emails), our website, and verbal communications; and
- From third parties, including other agents, tenancy reference database operators, publicly available databases, referees, and through property searches, where necessary to assess tenancy applications, manage tenancy arrangements, or provide agency services.
Website Usage Information
When you visit our website, we may collect certain non-personally identifiable information, including:
- Browser type, version, and language
- Operating system
- Pages viewed
- Time and date of visits
- Referring to website addresses
This information is used for internal purposes such as analysing website traffic, identifying trends, and improving user experience.If our information handling practices change in the future, we will update this policy accordingly. Any new uses of personal information will apply only to information collected after the policy update.